Basic Device Connectivity Troubleshooting

Quick fixes for any device

1. Turn the device's Wi-Fi off, wait 10 seconds, then turn it back on.
2. Restart the device fully (not just the Wi-Fi toggle).
3. "Forget" the Wi-Fi network on the device, then reconnect and re-enter the password.
4. Move the device closer to the router and try again.
5. Check that Airplane Mode is off, and that Wi-Fi isn't restricted by a parental control or focus/battery-saving mode.

Phones (Android and iPhone)

• Check Settings → Wi-Fi is toggled on and not in Airplane Mode.
• Confirm the correct network is selected, not an old or duplicate entry with the same name.
• Update the phone's software if an update is available -- outdated software occasionally causes Wi-Fi bugs.

Laptops (Windows and Mac)

• Check the physical Wi-Fi switch/key combination isn't accidentally toggled off (common on many laptop models).
• Update or reinstall the Wi-Fi adapter driver (Windows) if the network doesn't appear in the list at all.
• Try "Forget This Network" and reconnect fresh.

Smart TVs and streaming devices

• Restart the TV/streaming device fully, including unplugging power for 10 seconds.
• Move the device or router closer together if the TV is far from the router -- these devices often have weaker Wi-Fi antennas than phones/laptops.
• Check for a software/firmware update in the device's network or system settings.

Still not connecting?

If the device connects to other Wi-Fi networks (e.g. at work or a friend's house) but not yours specifically, double-check the Wi-Fi password is entered correctly -- see our forgotten password guide.