Refund & Cancellation Policy

Last updated: August 2026

This policy covers AutoXpon NOC's own subscription fees, charged to ISP customers for use of the platform. It does not cover payments an internet subscriber makes to their own ISP for internet service -- those are governed by that ISP's own billing terms.

1. Subscription cancellation

ISP customers may cancel their platform subscription at any time. Cancellation stops future billing from the start of the next billing cycle; access to the platform typically continues through the end of the current, already-paid billing period.

2. Refunds

Subscription fees already billed for a current or past billing period are generally non-refundable, since the service (platform access, hosting, and support) was made available for that period regardless of usage level.
If you were billed in error (e.g. a duplicate charge, or billing after a cancellation that should have taken effect), contact us and we will investigate and correct the charge.
Any refund approved will be issued to the original payment method where possible, within a reasonable processing time.

3. Service issues

If the platform experiences a significant, extended outage attributable to us, contact us to discuss whether a credit or adjustment is appropriate for the affected period.

4. How to request a cancellation or refund review

Contact us via our contact page with your account details and the reason for your request. We aim to respond to billing inquiries promptly.

5. Changes to this policy

We may update this policy from time to time; the version in effect at the time of a billing event is the one that applies to it.