How can we help?
Guides and troubleshooting steps for internet, Wi-Fi, and account issues -- written for everyday internet users, not engineers.
Browse by category
Getting Started
New to your internet service? Start here.
1 guide
Connectivity
Internet down, slow, or dropping? Diagnose it step by step.
7 guides
Wi-Fi
Wi-Fi passwords, coverage, and device connection issues.
4 guides
PPPoE
Fixing a PPPoE connection that won't authenticate or stay online.
1 guide
Payments
Subscription payments, renewals, and billing questions.
1 guide
Account & Support
Managing your account and getting help from your provider.
1 guide
Popular guides
Getting Started With Your New Internet Connection
Internet Connection Troubleshooting: A Step-by-Step Guide
Slow Internet Troubleshooting: Why Your Connection Feels Slow (and How to Fix It)
Router and Modem Troubleshooting Guide
How to Restart Your Router Without Losing Settings
Fixing an Internet Connection That Keeps Dropping
Can't find what you're looking for?
See how to contact support and what information to have ready.